Multi-agent modelling for simulation of customer-centric Supply Chain. (6th March 2007)

• Record Type: Journal Article
• Authors: Labarthe, Olivier; Ferrarini, Alain; Espinasse, Bernard; Montreuil, Benoit
• Is Part Of: International journal of simulation and process modelling. Volume 2:Number 3/4(2006)
• Page Start: 150
• Page End: 163
• Publication Date: 2007-03-06
• Subjects: customer-centric supply chains -- multi-agent systems -- MAS -- agent-oriented simulation -- agent-based systems -- multi-agent modelling -- supply chain management -- SCM -- supply chain coordination -- enterprise modelling -- personalised golf clubs; Management -- Computer simulation -- Periodicals; Mathematical models -- Periodicals; Operations research -- Periodicals; Simulation methods -- Periodicals; 003.05
• Languages: English
• ISSNs: 1740-2123

Abstract

The analysis of coordination among the Supply Chain (SC) members is a key factor for improving its performance. The highly dynamic demand induced by the volatility of customers requires defining tools to improve the performance. This paper presents an agent-based modelling concept for simulation of customer-centric SC. We describe the specificities of such SCs at the enterprise modelling domain level and propose an approach permitting to explicitly take into account the customers and their behaviours. The approach uses three levels of modelling, successively leading to a domain model, a Conceptual Agent Model (CAM) and an Operational Agent Model (OAM). A case study from the personalised golf club industry illustrates the proposed approach.