SIMONE: A Simulator for Interruptions and Message Overload in Network Environments. (10th March 2009)

• Record Type: Journal Article
• Authors: Gupta, Ashish; Sharda, Ramesh
• Is Part Of: International journal of simulation and process modelling. Volume 4:Number 3/4(2008)
• Page Start: 237
• Page End: 247
• Publication Date: 2009-03-10
• Subjects: e-mail management -- networks -- interruptions -- simulation -- modelling -- performance -- message overload -- networking -- knowledge workers -- emails; Management -- Computer simulation -- Periodicals; Mathematical models -- Periodicals; Operations research -- Periodicals; Simulation methods -- Periodicals; 003.05
• Languages: English
• ISSNs: 1740-2123

Abstract

This study describes Simulator for Interruptions and Message Overload in Network Environments (SIMONE), a model that simulates the flow of e-mail within a network of Knowledge Workers (KWs). The simulation model can help devise coping mechanisms to mitigate two important managerial problems, information overload and interruptions associated with e-mails. We discuss the need for developing such a model, describe various analytical, logical and implementation components, Finally, results of simulation experiments are discussed along with implications for future research. The results show that scheduling e-mail processing times across an organisation can reduce interruptions due to continual e-mail arrivals.