Exploring the acceptability of biometrics and fingerprint technologies. (25th July 2005)

• Record Type: Journal Article
• Authors: Smith, Alan D.
• Is Part Of: International journal of services and standards. Volume 1:Number 4(2005)
• Page Start: 453
• Page End: 481
• Publication Date: 2005-07-25
• Subjects: biometrics -- fingerprint recognition -- CRM -- e-commerce -- m-commerce -- identity theft -- security -- services -- standards -- electronic commerce -- mobile commerce -- thumb printing -- thumbprints -- customer relationship management; Standardization -- Periodicals; Customer services -- Standards -- Periodicals; 389.605
• Languages: English
• ISSNs: 1740-8849

Abstract

A number of research propositions and hypotheses based on conceptual modelling testing biometric applications especially thumb printing, and positive assumptions of value-added CRM principles were investigated from a sample of semi-professional and professionals from the metropolitan section of Pittsburgh, PA. Through principal components and factor analysis via regression, hypothesis-testing results of testing the dependent variable thumbprint and its improvement in security over traditional methods on a number of factor scores-based independent constructs were found to be highly significant. Of the five independent variable constructs of Ease of Use, Current Application, Age/Maturity, Affordability, and Positive Attitude, the most important considerations of positively perceiving biometric technology for enhanced security applications were ease of use and age/maturity in accepting thumb-printing technology. As the development of these security-based technologies continue the initial acceptance seems to be based on positive experiences of such implementations in the workplace.