A standards framework for academic e-advising services. (19th November 2004)

• Record Type: Journal Article
• Authors: Wilson, E. Vance
• Is Part Of: International journal of services and standards. Volume 1:Number 1(2004)
• Page Start: 69
• Page End: 82
• Publication Date: 2004-11-19
• Subjects: academic advising -- distance learning -- student support -- standards -- services -- off-campus students -- e-advising -- electronic advising -- communication needs -- internet -- academic advice; Standardization -- Periodicals; Customer services -- Standards -- Periodicals; 389.605
• Languages: English
• ISSNs: 1740-8849

Abstract

E-advising services provide a mechanism for using the internet to provide many aspects of academic advising. Benefits include the ability to offer advising to off-campus students enrolled in distance learning programmes and increase advising opportunities for on-campus students. Currently, little standardisation exists among e-advising programmes, and there are indications that initial development of e-advising systems is unstructured and atheoretical. This paper presents a standards framework for e-advising services that is based on theories of communication needs. The framework provides a guide to developing e-advising standards that are flexible to needs of advisees, advisors, and administrators.