A study on communication media selection in IT and service work groups. Issue 3 (22nd June 2009)

• Record Type: Journal Article
• Authors: Gu, Rui; Higa, Kunihiko
• Is Part Of: International journal of services sciences. Volume 2: Issue 3/4(2009)
• Page Start: 381
• Page End: 397
• Publication Date: 2009-06-22
• Subjects: media fitness -- communication media selection -- group communication -- media richness -- Japan -- China -- social influence -- risk aversion -- information technology -- service industry -- remote working; Service industries -- Research -- Periodicals; Operations research -- Periodicals; Management science -- Periodicals; 658.0072
• Languages: English
• ISSNs: 1753-1446

Abstract

Media selection behaviour from 18 companies in Japan and China was studied using the media fitness framework. A multiple media usage was found to be more popular than a single medium usage. Factors that affected both primary and complementary media selection were investigated. As a result, social influence was identified as the most important factor for the primary medium selection followed by a rational factor and environment factor. The study revealed that both rational and social influence factors were closely related for a primary medium selection; however, social influence had almost no effect on selecting complementary media. The findings of this study are not only useful to guide risk aversion in media selections in IT and service industries, but also potentially effective in media selections in various remote working fields.