A systematic method for mapping customer requirements to quality characteristics in product lifecycle. (17th December 2007)

• Record Type: Journal Article
• Authors: Wang, M-Q.; Ma, Y-S.
• Is Part Of: International journal of simulation and process modelling. Volume 3:Number 4(2007)
• Page Start: 229
• Page End: 237
• Publication Date: 2007-12-17
• Subjects: product quality characteristics -- customer requirements modelling -- product design -- zero-one goal programming -- ZOGP -- mapping -- analysis -- analytic network process -- ANP -- product development -- product lifecycle; Management -- Computer simulation -- Periodicals; Mathematical models -- Periodicals; Operations research -- Periodicals; Simulation methods -- Periodicals; 003.05
• Languages: English
• ISSNs: 1740-2123

Abstract

This paper presents a fundamental research on customer requirements modelling and propagation throughout the whole product development lifecycle. A theoretical mapping model, from customer requirements to quality characteristics, is established. It covers three processes, i.e., the qualification and classification of customer requirements, the generation and transformation of product quality characteristics, and product quality characteristics optimisation. The Analytic Network Process (ANP) approach was adopted to establish the weights of different customer requirements and product quality characteristics. Intra- and inter-relations for customer requirements and quality characteristics are modelled. Matching and conflict-resolving algorithms are proposed. A case study is also given.