Development of an integrated environment for the reengineering of public sector e-government system processes. (31st August 2005)

• Record Type: Journal Article
• Authors: Michaelides, Roula; Kehoe, Dennis
• Is Part Of: International journal of simulation and process modelling. Volume 1:Number 3/4(2005)
• Page Start: 189
• Page End: 198
• Publication Date: 2005-08-31
• Subjects: e-government -- business process automation -- portals -- business process reengineering -- public sector -- social services department -- internet -- data transparency -- process integration -- e-care portal -- accessibility -- workflow; Management -- Computer simulation -- Periodicals; Mathematical models -- Periodicals; Operations research -- Periodicals; Simulation methods -- Periodicals; 003.05
• Languages: English
• ISSNs: 1740-2123

Abstract

This paper describes a case study-based research project in a North Wales Social Services department, aiming at transforming the core business processes from manual paper-based systems to transparent web-based applications. There is an emphasis on the structured approach used when developing the portal prototype, which incorporated a business process automation component with a view of meeting the e-government agenda. This paper reviews current systems used in the public sector and proposes the development of an e-government system supporting an integrated environment. The proposed system leverages on the internet to provide portable systems based on data transparency and process integration through portal technologies.