A comparative study of municipal performance measurement systems in Ontario and Quebec, Canada. (14th May 2010)

• Record Type: Journal Article
• Authors: Schatteman, Alicia M.; Charbonneau, Etienne
• Is Part Of: International journal of public sector performance management. Volume 1:Number 4(2010)
• Page Start: 360
• Page End: 375
• Publication Date: 2010-05-14
• Subjects: performance management -- local government -- implementation -- performance measurement systems -- Canada -- municipal performance -- performance indicators -- accountability -- analysis -- performance reporting; Employees -- Rating of -- Periodicals; Goal setting in personnel management -- Periodicals; Public administration -- Personnel management -- Periodicals; 658.312505
• Languages: English
• ISSNs: 1741-1041

Abstract

This paper is an analysis of the municipal performance measurement systems in Ontario and Quebec affecting about 2/3 of all Canadian citizens. The article describes these two systems; how the systems came to be, their goals, types of indicators, accountability and reporting requirements, data analysis, and requirements for performance reporting. After a discussion of the broad literature related to municipal performance measurement both globally and in Canada, the two cases are described in terms of political background, system components, measurement requirements, and reporting requirements. Analysis of these systems then follows comparing the two systems which are similar but unique in significant ways. This analysis has implications for these provinces as well as other jurisdictions with, or considering, mandated municipal performance systems.