An empirical research of the creative process of collaborative e-business capability in service industry. (1st January 2012)

• Record Type: Journal Article
• Authors: Jiang, Yi; Zhao, Jing
• Is Part Of: International journal of networking and virtual organisations. Volume 10:Number 1(2012)
• Page Start: 73
• Page End: 87
• Publication Date: 2012-01-01
• Subjects: e-business capability -- inter-organisation -- IT resources -- service industry -- e-business process -- networking; Computer networks -- Periodicals; Information networks -- Periodicals; Virtual corporations -- Periodicals; Electronic commerce -- Periodicals; Management information systems -- Periodicals; Management -- Data processing -- Periodicals; 004.65
• Languages: English
• ISSNs: 1470-9503

Abstract

In the service industry, the creative process of a firm's collaborative e-business capability has already become the key focus of enterprises and academic circles. From the view of e-business process, this paper, together with the theory of resource-based view (RBV), demonstrates the formation of collaborative e-business capability in the e-CRM process. We find that the integration of IT resources is the foundation for the creation of e-business capability and IT knowledge integration capability, serving as a kind of internal e-business capability, and fully mediates the creation of collaborative e-business capability. This study is expected to help managers in planning internal and external resources and make contributions to the research perspective on e-business capability.