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HARVARD Citation
Ponsignon, F. et al. (2018). A customer journey perspective on service delivery system design: insights from healthcare. International journal of quality & reliability management. 35 (10), pp. 2328-2347. [Online].
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Ponsignon, F. et al. (2018). A customer journey perspective on service delivery system design: insights from healthcare. International journal of quality & reliability management. 35 (10), pp. 2328-2347. [Online].