An empirical study of critical success factors in IT projects. (24th February 2006)

• Record Type: Journal Article
• Authors: Karlsen, Jan Terje; Andersen, Jeanette; Birkely, Live S.; Odegard, Elise
• Is Part Of: International journal of management and enterprise development. Volume 3:Number 4(2006)
• Page Start: 297
• Page End: 311
• Publication Date: 2006-02-24
• Subjects: IT projects -- information technology -- project management -- critical success factors -- project success -- survey -- performance goals; Small business -- Management -- Periodicals; Entrepreneurship -- Periodicals; 658.02205
• Languages: English
• ISSNs: 1468-4330

Abstract

This paper presents empirical research aimed at studying the most critical success factors in Information Technology (IT) projects. Several studies show that many IT projects have difficulties meeting their performance goals. This paper reviews the literature and presents significant contributions to the discussion of what factors play an important role in achieving successful IT projects. Results from a survey in Norway on IT projects show that the five most important success factors are: (1) top management support; (2) end-user involvement; (3) a clear project goal; (4) good communication and feedback from involved parties; (5) clear responsibilities.