User characteristics and performance with automated mobile phone systems. (14th January 2008)

• Record Type: Journal Article
• Authors: Howell, Mark; Love, Steve; Turner, Mark
• Is Part Of: International journal of mobile communications. Volume 6:Number 1(2008)
• Page Start: 1
• Page End: 15
• Publication Date: 2008-01-14
• Subjects: context of use -- individual differences -- mobile phone services -- usability -- gender -- public use -- mobile phones -- cell phones -- public locations -- private locations -- system design -- evaluation -- user characteristics -- performance -- mobile communications; Mobile communication systems -- Periodicals; Wireless communication systems -- Periodicals; 384.53
• Languages: English
• ISSNs: 1470-949X

Abstract

The aim of this study was to investigate the impact of individual differences (such as gender and attitude towards mobile phone use in public places) on the usability of a speech-activated mobile city guide service in various context of use (e.g. cafe, train). A Wizard of Oz methodology was used to provide the service functionality for the mobile city guide service. Participants in the study completed specific tasks over a six-week period in public and private locations. The results highlight the importance of considering the effects of individual differences on the context of use in system design and evaluation.