Filling knowledge gaps: knowledge sharing across inter-firm boundaries and occupational communities. (3rd December 2009)

• Record Type: Journal Article
• Authors: Haider, Sajjad; Mariotti, Francesca
• Is Part Of: International journal of knowledge management studies. Volume 4:Number 1(2010)
• Page Start: 1
• Page End: 17
• Publication Date: 2009-12-03
• Subjects: knowledge sharing -- boundary objects -- alliances -- micro-processes -- processual analysis -- communities of practice -- organisational knowledge gaps -- inter-firm boundaries -- occupational communities -- knowledge management; 658.4038
• Languages: English
• ISSNs: 1743-8268

Abstract

This paper explores the micro-level processes of interaction across organisational boundaries and occupational communities. Based on a retrospective processual analysis, this study shows that in filling knowledge gaps, organisations put in place a series of knowledge mechanisms, which lead them to socially interact with their alliance partners. Both the deployment of existing knowledge and the creation of new knowledge are based on processes of interaction, which derive from the interplay between alliance actors. It is suggested that through both social interaction and the use of boundary objects, individuals are able to communicate, engage in problem-solving activities and share their ideas to fill knowledge gaps.