A paradox of knowledge management in the case of a Japanese retail company. (19th April 2004)

• Record Type: Journal Article
• Authors: Shinozaki, Kaori; Nagata, Akiya
• Is Part Of: International journal of information technology and management. Volume 2:Number 1/2(2003)
• Page Start: 1
• Page End: 8
• Publication Date: 2004-04-19
• Subjects: knowledge management -- knowledge creation -- information system -- retail company -- operational reform; Management information systems -- Periodicals; Information technology -- Periodicals; Management -- Data processing -- Periodicals; 658.403805
• Languages: English
• ISSNs: 1461-4111

Abstract

This paper attempts to show a paradox relating to the introduction of knowledge management, by the case study of Japan's retail company. When companies introduce knowledge management, if the reasons for establishing knowledge databases are seen only in terms of improving the efficiency of knowledge utilisation, there is a risk that competitiveness will be reduced due to the resulting loss of resources of experience-based knowledge.