Are SMEs meeting the challenge of integrating e-commerce into their businesses? A review of the development, challenges and opportunities. (21st June 2006)

• Record Type: Journal Article
• Authors: Pool, Patricia W.; Parnell, John A.; Spillan, John E.; Carraher, Shawn; , Donald L. Lester
• Is Part Of: International journal of information technology and management. Volume 5:Number 2/3(2006)
• Page Start: 97
• Page End: 113
• Publication Date: 2006-06-21
• Subjects: e-commerce -- electronic commerce -- small and medium-sized enterprises -- SMEs -- customer relationship management -- CRM -- supply chain management -- SCM -- integration -- support -- customer service; Management information systems -- Periodicals; Information technology -- Periodicals; Management -- Data processing -- Periodicals; 658.403805
• Languages: English
• ISSNs: 1461-4111

Abstract

While e-commerce technology has spread rapidly throughout large firms in the developed world, growth among Small and Medium-sized Enterprises (SMEs) has not been as pervasive. This paper discusses the current state of e-commerce development in SMEs, outlines challenges faced by many SMEs and proposes several options for e-commerce integration. Specific opportunities in the areas of customer service and relationship management, supply chain management and e-commerce support are discussed.