Cite
HARVARD Citation
Lau, H. et al. (2016). BPM for supporting customer relationship and profit decision. Business process management journal. 22 (1), pp. 231-255. [Online].
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Lau, H. et al. (2016). BPM for supporting customer relationship and profit decision. Business process management journal. 22 (1), pp. 231-255. [Online].