Organisational change management through effective internal communication. (23rd March 2009)

• Record Type: Journal Article
• Authors: Nordvang, Anne Daae; Rolland, Deborah; Simpson, Ken
• Is Part Of: International journal of information systems and change management. Volume 3:Number 3(2008)
• Page Start: 220
• Page End: 245
• Publication Date: 2009-03-23
• Subjects: case study -- change management -- digital age -- information systems -- internal communication -- New Zealand -- organisational culture -- organisational change; Information resources management -- Periodicals; Organizational change -- Management -- Periodicals; 658.4038011
• Languages: English
• ISSNs: 1479-3121

Abstract

This article takes a case study approach to analyse the effectiveness of internal communication policies and processes during a period of significant organisational change caused by the introduction of new technology into a firm's core business activity. Results indicate that effective internal communication practices can positively affect organisational culture, and therefore contribute to the overall effectiveness of the change process. As a result, staff shows increased support for management's goals and strategies, and demonstrate increased commitment to subsequent change initiatives.