Service fairness and IS continuance model in cloud computing. (1st January 2014)

• Record Type: Journal Article
• Authors: Lawkobkit, Montri; Speece, Mark
• Is Part Of: International journal of internet and enterprise management. Volume 8:Number 3(2014)
• Page Start: 263
• Page End: 285
• Publication Date: 2014-01-01
• Subjects: post-acceptance satisfaction -- post-acceptance model -- PAM -- service management -- service fairness -- information system use; Internet -- Periodicals; Business information services -- Periodicals; Information storage and retrieval systems -- Management -- Periodicals; Business enterprises -- Computer networks -- Periodicals; 004.678
• Languages: English
• ISSNs: 1476-1300

Abstract

This study integrates service fairness into a post-acceptance model of information system continuance. This study added constructs based on Greenberg's (1993) four-component taxonomy of organisational justice. The research model seeks to be useful in predicting post-acceptance satisfaction, which enhances continued usage of services together with a technological product. The results show that perceived usefulness and satisfaction influence continuance intention, as the post-acceptance model predicts. Three of the four distinct service fairness dimensions, systemic, configural and interpersonal fairness significantly enhanced post-acceptance satisfaction. However, the relationship between informational fairness and satisfaction was negative and significant.