A benchmark for managerial effectiveness. (20th March 2007)

• Record Type: Journal Article
• Authors: Zimmermann, L.F. 'Bill'; Chanaron, J.J.; Klieb, Leslie
• Is Part Of: International journal of human resources development and management. Volume 7:Number 2(2007)
• Page Start: 119
• Page End: 138
• Publication Date: 2007-03-20
• Subjects: benchmarking -- managerial effectiveness -- employee satisfaction -- expectations of management -- organisational climate -- organisational culture -- questionnaire; Human capital -- Periodicals; Labor -- Periodicals; Labor economics -- Periodicals; 331.05
• Languages: English
• ISSNs: 1465-6612

Abstract

This study presents a tool to gauge managerial effectiveness in the form of a questionnaire that is easy to administer and score. The instrument covers eight distinct areas of organisational climate and culture of management inside a company or department. Benchmark scores were determined by administering sample-surveys to a wide cross-section of individuals from numerous firms in Southeast Louisiana, USA. Scores remained relatively constant over a seven-year timeframe. Techniques for using the benchmark by practitioners are discussed.