Towards a corporate governance trust agent scoring model for collaborative virtual organisations. (8th June 2011)

• Record Type: Journal Article
• Authors: French, Tim; Bessis, Nik; Xhafa, Fatos; Maple, Carsten
• Is Part Of: International journal of grid and utility computing. Volume 2:Number 2(2011)
• Page Start: 98
• Page End: 108
• Publication Date: 2011-06-08
• Subjects: semiotic ladders -- lightweight trust agents -- scoring systems -- corporate governance scores -- past performance history -- grid services -- cloud computing -- collaborative virtual organisations -- context-aware trust -- grid computing -- collaboration -- trust management -- reputation management -- e-services -- electronic services -- online services -- trustworthiness; Electronic data processing -- Distributed processing -- Periodicals; Electronic commerce -- Management -- Computer programs -- Periodicals; 004.605
• Languages: English
• ISSNs: 1741-847X

Abstract

In this 'visionary' paper, we describe how a semiotic ladder, together with a supportive trust agent, can be used to address 'soft' trust issues in the context of collaborative Virtual Organisations (VOs). The intention is to offer all parties better support for trust (as reputation) management, including the reduction of risk and improved reliability of VO e-services. The semiotic ladder is intended to support the VO e-service life cycle through the articulation of e-trust at various levels of system abstraction, including trust as a measurable confidence level. A novel trust agent is used to provide the consumer with an objective measure of the trustworthiness of the e-service at runtime, just prior to its actual consumption. Specifically, VO consumer confidence level is informed via a set of Corporate Governance (CG) scores, which are used as a trust proxy for the 'real' owner of the VO.