Consumers bite on the social web about the film Snakes on a Plane. (24th August 2010)

• Record Type: Journal Article
• Authors: Fisher, Dan; Smith, Scott
• Is Part Of: International journal of electronic marketing and retailing. Volume 3:Number 3(2010)
• Page Start: 241
• Page End: 260
• Publication Date: 2010-08-24
• Subjects: value co-creation -- blog marketing -- brand stories -- network behaviour -- internet culture -- social web -- social media -- brand communities -- e-marketing -- electronic marketing -- blogs -- value creation; Telemarketing -- Periodicals; Internet marketing -- Periodicals; Electronic commerce -- Periodicals; 658.872
• Languages: English
• ISSNs: 1741-1025

Abstract

Snakes on a Plane was more than a movie, it was an internet phenomenon that poignantly exemplifies the new role consumers on the social web are playing in co-creating value. With the growing interface culture enabled by computer-mediated communications, consumers are rapidly beginning to generate their own content as well as intervene and directly contribute to the value-creating processes of firms. These interactive technologies are in the beginning stages of rewriting the rules and ways that products are researched, developed, marketed and supported. This study offers new theoretical and empirical insights into the way value is co-created using the web.