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HARVARD Citation
Doucet, L. et al. (2016). I know how you feel, but it does not always help. Journal of service management. 27 (3), pp. 320-338. [Online].
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Doucet, L. et al. (2016). I know how you feel, but it does not always help. Journal of service management. 27 (3), pp. 320-338. [Online].