Records management practice: The issues and models for classification. Issue 6 (December 2016)

• Record Type: Journal Article
• Authors: Mokhtar, Umi A.; Yusof, Zawiyah M.
• Is Part Of: International journal of information management. Volume 36:Issue 6(2016:Dec.)Part B
• Page Start: 1265
• Page End: 1273
• Publication Date: 2016-12
• Subjects: E-government -- Records management -- Records management model -- Records classification -- Malaysia; Social sciences -- Information services -- Periodicals; Social sciences -- Research -- Periodicals; Information science -- Periodicals; Management information systems -- Periodicals; Knowledge management -- Periodicals; Sciences sociales -- Documentation, Services de -- Périodiques; Sciences sociales -- Recherche -- Périodiques; Sciences de l'information -- Périodiques; Systèmes d'information de gestion -- Périodiques; Information science; Management information systems; Social sciences -- Information services; Social sciences -- Research; Periodicals; Electronic journals; 025.52068
• DOI: 10.1016/j.ijinfomgt.2016.09.001
• Languages: English
• ISSNs: 0268-4012

Abstract

Highlights: This paper discusses the issues embrace in managing records in Malaysia and the records management models that relate to classifying records. 20 records management models were reviewed using a content analysis technique to obtain information and identify gaps in records classification, while the issues were identified to learn the practice carried out in targeted case study. The finding from the case study revealed that the classification and other elements in the records management principles were not referred to, instead the focus was only from the information technology perspective. Abstract: This paper identifies electronic records management practice with particular reference to Syariah Courts in Malaysia specifying on classification matter. Classification is paramount for a complete records management other than safeguarding vital records upon determining their value for business continuity. Prior to that, a number of records management models were analysed with the aim to identify whether the Syariah Courts hold onto a specific model in executing electronic records management. Model generally takes the form of inputs, processes, and outputs or expected results in a simplified representation of a limited part of reality with related elements. The study adopts a survey method with interview and document content analysis as the techniques in analysing the models. The interview served as a snapshot study with the aim to reveal the issues embraced by the e-Syariah systems namely the Syariah Court Case Management System. Upon analysing the existing models, it was discovered there are flaws in the existing models making them inappropriate for implementation as they are too theoretical in nature. Furthermore, none of the models address on records classification. On the other hand, the interviews depicted that the electronic records management carried out in the Syariah Court is without the adoption of any model. It is due to this fact that the system was developed without taking into consideration the classification function but instead was designed for storage and retrieval purposes only.