Cite
HARVARD Citation
Taylor, D. (2010). Putting a face with a name: avatars, relationship marketing and service failure/recovery. International journal of electronic marketing and retailing. pp. 363-381. [Online].
This is an interim version of our Electronic Legal Deposit Catalogue-eJournals and eBooks while we continue to recover from a cyber-attack.
Taylor, D. (2010). Putting a face with a name: avatars, relationship marketing and service failure/recovery. International journal of electronic marketing and retailing. pp. 363-381. [Online].