A cross-national comparison of e-government success measures: a theory-based empirical research. (28th November 2011)

• Record Type: Journal Article
• Authors: Gemoets, Leopoldo A.; Mahmood, M. Adam; Adenso-Diaz, B.; Gonzalez, Pilar
• Is Part Of: International journal of electronic governance. Volume 4:Number 3(2011)
• Page Start: 184
• Page End: 208
• Publication Date: 2011-11-28
• Subjects: e-government success -- risk reduction -- theory-based research -- empirical research -- citizen satisfaction -- e-government quality -- multicultural environment -- model validation -- e-government models -- hypothesis testing -- user recommendations -- e-government users -- electronic government -- cross-national comparison -- USA -- United States -- Spain -- e-government services; Internet in public administration -- Periodicals; Electronic government information -- Periodicals; Political participation -- Technological innovations -- Periodicals; 352.3802854678
• Languages: English
• ISSNs: 1742-7509

Abstract

The present research investigates citizen experience with e-government in the USA and Spain by utilising the DeLone and McLean (1992) theory of Information Systems (ISs) success. A parsimonious causal model was derived from direct and indirect impacts of e-government characteristics. These relationships were tested using the AMOS/SEM approach. The SEM results indicated citizens in both countries who perceive e-government services to be of high quality are more likely to be satisfied with these services and this satisfaction is more likely to contribute towards e-government success. This satisfaction is also more likely to motivate the citizens to use e-government services more frequently.