User Centred Design model (G2C2G) for rural e-governance projects. (21st December 2009)

• Record Type: Journal Article
• Authors: Malhotra, Charru; Chariar, Vijayaraghavan M.; Das, Lalit K.
• Is Part Of: International journal of electronic governance. Volume 2:Number 4(2009)
• Page Start: 378
• Page End: 401
• Publication Date: 2009-12-21
• Subjects: rural e-governance -- UCD -- user centred design -- design issues -- telekiosks -- RASI -- technology diffusion models -- citizen participation -- G2C2G model -- traditional knowledge systems -- community knowledge systems -- electronic governance -- rural areas -- India -- ICT; Internet in public administration -- Periodicals; Electronic government information -- Periodicals; Political participation -- Technological innovations -- Periodicals; 352.3802854678
• Languages: English
• ISSNs: 1742-7509

Abstract

ICT has the potential to spawn innovative means of wealth generation in rural areas by providing timely information and public services. However an in-depth analysis of RASI in Tamil Nadu State of India, indicates that such e-government projects are usually designed from the perspective of bureaucrats, technocrats or donor bodies rather than from the perspective of the villagers. Based on a User Centred Design (UCD) approach, this paper proposes an inclusive strategy, titled Government to Citizen to Government (G2C2G), for designing rural e-governance projects that could address the needs of both the government and the governed.