An inter-organisational perspective on challenges in one-stop government. (29th September 2008)

• Record Type: Journal Article
• Authors: Axelsson, Karin; Melin, Ulf
• Is Part Of: International journal of electronic governance. Volume 1:Number 3(2008)
• Page Start: 296
• Page End: 314
• Publication Date: 2008-09-29
• Subjects: e-government -- inter-organisational relationships -- one-stop government -- industrial-business networks -- electronic government; Internet in public administration -- Periodicals; Electronic government information -- Periodicals; Political participation -- Technological innovations -- Periodicals; 352.3802854678
• Languages: English
• ISSNs: 1742-7509

Abstract

Fragmentation and isolated development are main problems that hinder successful e-government. This paper has an inter-organisational perspective on challenges in one-stop government. We present a conceptual framework that characterises an inter-organisational relationship and its dimensions. The conceptual framework is used for analysing data from an inter-organisational one-stop government project. When applying the framework we focus on some interesting issues and explain some of the challenges that our interviewees identified. By addressing these inter-organisational aspects we reached further understanding of the problems associated with this case, which can provide added value to discussions of e-government challenges, barriers and problems in general.