A survey of e-banking performance in Thailand. (19th October 2009)

• Record Type: Journal Article
• Authors: Esichaikul, Vatcharaporn; Janecek, Paul
• Is Part Of: International journal of electronic finance. Volume 3:Number 4(2009)
• Page Start: 353
• Page End: 373
• Publication Date: 2009-10-19
• Subjects: e-banking -- electronic finance -- developing countries -- Thailand -- performance evaluation -- internet banking -- electronic banking -- e-finance -- online banking -- banking secutiry -- ease of use -- ease of learning -- perceived usefulness -- trustworthiness -- customer service; Financial services industry -- Computer networks -- Periodicals; Electronic commerce -- Periodicals; 332.178
• Languages: English
• ISSNs: 1746-0069

Abstract

The internet is a rather new channel for Thai people to conduct banking activities. An existing model was used to evaluate the performance of internet banking in Thailand. This study reveals that a perception of insufficient security is the main factor that discourages people from using internet banking. Favourable conditions for adoption are ease of use and ease of learning, perceived usefulness and trustworthiness of the banks and of the security measures. However, customer service is considered not good enough and the information provided does not fit the majority's needs. Based on the findings, recommendations were made to banks.