Survey of Greek e-Government services and assessment for SMEs. (21st September 2009)

• Record Type: Journal Article
• Authors: Tzoumis, Vassilios; Manouselis, Nikos; Patrikakis, Charalampos Z.
• Is Part Of: International journal of electronic democracy. Volume 1:Number 2(2009)
• Page Start: 149
• Page End: 169
• Publication Date: 2009-09-21
• Subjects: e-gov services -- rural e-government -- SMEs -- small and medium-sized enterprises -- rural areas -- metadata -- Greece; Political participation -- Computer network resources -- Periodicals; Political campaigns -- Computer network resources -- Periodicals; Internet in political campaigns -- Periodicals; Internet in public administration -- Periodicals; 320.02854678
• Languages: English
• ISSNs: 1742-4224

Abstract

The objective of this paper is the analysis and evaluation of e-Government (e-Gov) Services for Small And Medium Enterprises (SMEs). For this purpose, a survey for e-Gov services in Greece is carried out. The analysis and the classification of a sample of 56 e-Gov services is based on e-Government Metadata Standard (e-GMS) for SMEs, through the representation of their characteristics according to specific dimensions. Furthermore, the importance and the relevance of e-Gov services for the business operation are examined, while all services are classified according to SMEs' needs. Through this analysis, conclusions about the existence and relevance of Greek e-Gov services for SMEs are made. In addition, future improvements for the evolution of e-Gov services in Greece are proposed.