Techniques for mining the design of e-government services to enhance end-user experience. (18th November 2008)

• Record Type: Journal Article
• Authors: Panagis, Yiannis; Sakkopoulos, Evangelos; Tsakalidis, Athanasios; Tzimas, Giannis; Sirmakessis, Spiros; Lytras, Miltiadis
• Is Part Of: International journal of electronic democracy. Volume 1:Number 1(2008)
• Page Start: 32
• Page End: 50
• Publication Date: 2008-11-18
• Subjects: electronic government -- web design patterns -- web modelling languages -- knowledge mining -- web mining -- web engineering -- e-government -- end-user experience -- internet; Political participation -- Computer network resources -- Periodicals; Political campaigns -- Computer network resources -- Periodicals; Internet in political campaigns -- Periodicals; Internet in public administration -- Periodicals; 320.02854678
• Languages: English
• ISSNs: 1742-4224

Abstract

The World Wide Web solutions are increasingly endorsed by several levels of government in order to deliver all kinds of the so-called e-government services. To face the complexity of joint design and development procedures, it is imperative to adopt a web modelling language such as the WebML. In this work, we propose a methodology that enhances the ability to detect, during the early development stages, similar design snippets that perform the same functionalities. Additionally, a methodology to infer frequent constructs at the design level, when applied to similar e-government services, can lead to safe conclusions as for when a specific construct constitutes a design pattern. Finally, we illustrate a validation scenario.