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HARVARD Citation
Faase, R. et al. (2011). Web 2.0 in the CRM domain: defining social CRM. International journal of electronic customer relationship management. pp. 1-22. [Online].
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Faase, R. et al. (2011). Web 2.0 in the CRM domain: defining social CRM. International journal of electronic customer relationship management. pp. 1-22. [Online].