Improving human-agent communication using linguistic and ontological cues. (16th January 2013)

• Record Type: Journal Article
• Authors: Barthès, Jean-Paul A.
• Is Part Of: International journal of electronic business. Volume 10:Number 3(2013)
• Page Start: 207
• Page End: 231
• Publication Date: 2013-01-16
• Subjects: natural language communication -- personal assistant agent; Electronic commerce -- Periodicals; 658.05467805
• Languages: English
• ISSNs: 1470-6067

Abstract

Multi-agent systems allow developing large complex distributed applications. Interfaces to such systems are difficult to build using traditional point and click approaches. We propose a two step approach consisting in: first, identifying possible actions corresponding to a request; and second, extracting from the natural language data the necessary parameters to complete the action. Processing the input sentence uses an ontology, linguistic cues and the knowledge-base structure. The approach can be used for navigating in complex websites or for developing information systems, an example of which is given in the paper.