Consumer payment choices: paper, plastic, or electrons?. (25th September 2008)

• Record Type: Journal Article
• Authors: Hogarth, Jeanne M.; Kolodinsky, Jane; Gabor, Tatiana
• Is Part Of: International journal of electronic banking. Volume 1:Number 1 (2008)
• Page Start: 16
• Page End: 35
• Publication Date: 2008-09-25
• Subjects: consumer payments -- payment choices -- electronic banking -- e-banking -- phone banking -- online banking -- ATM -- security -- privacy -- banking technology -- cluster analysis -- logit; Internet banking -- Periodicals; Electronic funds transfers -- Periodicals; 332.1702854678
• Languages: English
• ISSNs: 1753-5239

Abstract

Using data from the Surveys of Consumers, this paper examines the portfolio of payment choices that different groups of consumers use and identifies the socio-economic, demographic, and attitudinal characteristics of groups of consumers that fall within those choice sets. We find that younger, married, more highly educated, higher income, higher asset households were more likely to adopt a broad range of electronic payment choices. We also find that consumers' attitudes and perceptions of e-banking, in terms of security and privacy, convenience, and familiarity and ease of use, were significant correlates of payment choices.