Business intelligence systems implementation: testing a critical success factors framework in multiple cases. (1st January 2011)

• Record Type: Journal Article
• Authors: Yeoh, William
• Is Part Of: International journal of business information systems. Volume 8:Number 2(2011)
• Page Start: 192
• Page End: 209
• Publication Date: 2011-01-01
• Subjects: business intelligence system -- implementation -- critical success factors -- multiple case design -- business orientation; Information storage and retrieval systems -- Business -- Periodicals; Business -- Data processing -- Periodicals; Management information systems -- Periodicals; System design -- Periodicals; System analysis -- Periodicals; 651.8
• Languages: English
• ISSNs: 1746-0972

Abstract

This paper presents and discusses the critical success factors (CSFs) influencing the implementation of business intelligence (BI) systems. Based on a preliminary critical success factors (CSFs) framework, multiple case studies approach was applied to investigate the CSFs influencing BI systems implementation in seven large engineering enterprises. The empirical findings demonstrate a clear trend towards multidimensional challenges involved in such resourceful and complex undertaking. The CSFs exist in various dimensions composed of organisation, process, and technology perspectives. More significantly, the study reveals that a more fundamental issue concerning the business needs of BI systems may, in the end, impede BI systems success. That is, BI stakeholders are urged to apply a business-orientation approach in tackling implementation challenges and ensuring buy-in from business stakeholders.