Evaluating the quality of delivered systems: a framework and instrument. (7th December 2006)

• Record Type: Journal Article
• Authors: Wilkin, Carla L.
• Is Part Of: International journal of business information systems. Volume 2:Number 2(2007)
• Page Start: 127
• Page End: 148
• Publication Date: 2006-12-07
• Subjects: components -- delivered systems -- information systems -- dimensions -- expectations -- indicators -- IS performance -- job satisfaction -- perceptions -- quality -- performance measurement -- business information; Information storage and retrieval systems -- Business -- Periodicals; Business -- Data processing -- Periodicals; Management information systems -- Periodicals; System design -- Periodicals; System analysis -- Periodicals; 651.8
• Languages: English
• ISSNs: 1746-0972

Abstract

The cost to business in terms of time and money for ineffectual Information System (IS) performance is a hidden, but significant cost, not only in economic terms, but also in terms of job performance and job satisfaction. This paper significantly advances prior proposals concerned with the evaluation of IS performance by detailing the development of a reliable, effective and low cost instrument for measuring facets of quality of delivered systems. QUALIT achieves this by considering the viewpoints of a broad cross sectional representation of end-user stakeholders in the performance of their jobs. Results to date indicate the merit of such an approach.