Application of the workflow management system in electronic commerce: a case study. (19th July 2005)

• Record Type: Journal Article
• Authors: Ngai, Eric W.T.; Leung, C.H.; Wong, Y.C.
• Is Part Of: International journal of business information systems. Volume 1:Number 1/2(2005)
• Page Start: 182
• Page End: 198
• Publication Date: 2005-07-19
• Subjects: workflow management systems -- WMS -- e-commerce -- electronic commerce -- case study -- garment manufacturing -- clothing manufacturing -- apparel manufacturing -- business information systems -- business process automation; Information storage and retrieval systems -- Business -- Periodicals; Business -- Data processing -- Periodicals; Management information systems -- Periodicals; System design -- Periodicals; System analysis -- Periodicals; 651.8
• Languages: English
• ISSNs: 1746-0972

Abstract

Electronic commerce (e-commerce) applications are developed to allow companies to communicate with their partners, suppliers, and consumers on the internet. The migration from traditional business to e-commerce requires fundamental changes in business operational systems. It is not sufficient to focus on the development of web-based interfaces only. The front-end of a system for e-commerce should be supported by the back-end infrastructure. A Workflow Management System (WFMS) is important for linking front-end and back-end applications to automate business processes. In this paper, a generic model of a WFMS in e-commerce is proposed. Based on the proposed model, a specific WFMS model was developed and implemented in a company for a case study. The case study illustrates and highlights the benefits and advantages of the system. The user survey results from the case study showed that the users responded positively to the WFMS.