E-government diffusion in Iran: a public sector employees' perspective. (1st January 2014)

• Record Type: Journal Article
• Authors: Hashemkhani Zolfani, Sarfaraz; Sedaghat, Maedeh; Rad, Meysam Donyavi
• Is Part Of: International journal of business information systems. Volume 15:Number 2(2014)
• Page Start: 205
• Page End: 221
• Publication Date: 2014-01-01
• Subjects: government -- communication technologies -- public sector organisations -- employee attitudes -- fuzzy AHP -- Iran; Information storage and retrieval systems -- Business -- Periodicals; Business -- Data processing -- Periodicals; Management information systems -- Periodicals; System design -- Periodicals; System analysis -- Periodicals; 651.8
• Languages: English
• ISSNs: 1746-0972

Abstract

Governments worldwide, since the 1990s, have launched projects with the mission to simplify delivery of services through electronic means (Torres et al., 2005). E-government is a breakthrough of communication and transaction between a government and its citizens or government and industries. The purpose of this paper is to identify the most salient factors that are currently influencing the development and diffusion of e-government in Iran as perceived by government employees involved in e-government service delivery. After studying previous researches, seven effective e-government diffusion indicators are selected for prioritising using fuzzy AHP and based on the experts' viewpoints who are the government employees involved in e-government service delivery. The findings reveal that accessibility, security and availability of public services are the first three most important criteria among citizens in relation to e-government adoption in Iran, respectively. This research strategy offers a new and more balanced perspective of e-government adoption and diffusion in Iran.