Managerial expertise, top management support and learning capacity impact on e-commerce capability and business performance. (1st January 2012)

• Record Type: Journal Article
• Authors: Jehangir, Muhammad; Dominic, P.D.D.; Langove, Naseebullah; Khan, Alamgir
• Is Part Of: International journal of business innovation and research. Volume 6:Number 4(2012)
• Page Start: 379
• Page End: 390
• Publication Date: 2012-01-01
• Subjects: EC -- e-commerce -- Malaysia -- barriers -- adoption -- factors; Management science -- Research -- Periodicals; Industrial management -- Technological innovations -- Periodicals; Industrial management -- Research -- Periodicals; 658.0072
• Languages: English
• ISSNs: 1751-0252

Abstract

E-commerce (EC) embraces opportunities for the business growth. However, it brings many challenges for the usage and implementation of this technology. These challenges have a significant impact on EC success. By analysing the drivers of business performance in EC from a firm's resource perspective, the author proposed three attributes of firm's human resources that are vital for business performance in EC-based business: managerial expertise, top management support and learning capability. Defining EC capability by firm's human resources it is expected that EC contributes significantly to the firms' business performance. This paper proposes a conceptual framework to find out the human resource attributes and its contribution in developing firm's EC capability which lead to better business performance. In effect, this research provides a checklist for managers and decision-makers of the organisations to utilise the human resources and redesign their strategies for the successful EC technology.