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HARVARD Citation
L. Keiningham, T. et al. (2014). The cumulative effect of satisfaction with discrete transactions on share of wallet. Journal of service management. 25 (3), pp. 310-333. [Online].
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L. Keiningham, T. et al. (2014). The cumulative effect of satisfaction with discrete transactions on share of wallet. Journal of service management. 25 (3), pp. 310-333. [Online].