Narratives and stories that capture the library's worth: A qualitative approach to measuring value and impact in New Zealand's libraries. Issue 3 (9th November 2015)

• Record Type: Journal Article
• Authors: Calvert, Philip; Goulding, Anne
• Is Part Of: Performance measurement and metrics. Volume 16:Issue 3(2015)
• Page Start: 276
• Page End: 288
• Publication Date: 2015-11-09
• Subjects: Value -- Qualitative methods -- Narratives; Libraries -- Evaluation -- Periodicals; Libraries -- Quality control -- Periodicals; 025.005
• DOI: 10.1108/PMM-05-2015-0016
• Languages: English
• ISSNs: 1467-8047

Abstract

Abstract : Purpose: – The purpose of this paper is to report the results of a study exploring New Zealand library managers' views on the purpose, outcomes and approaches to measuring library economic value and social impact. Design/methodology/approach: – Semi-structured interviews with library managers drawn from a purposive sample were undertaken in four main centres in New Zealand. Findings: – Analysis of the interviews suggest that library managers do not feel under immediate direct pressure to provide evidence of the value and impact of their services but feel that it is important to have data available if required. There was some scepticism about the validity of quantitative data collected and some uncertainty about how to interpret and communicate it for the best outcome for the service. Strong support for qualitative "stories" or narratives was a feature of the interviews. Research limitations/implications: – This was a small scale study, limited to just four centres in the North Island of New Zealand. Practical implications: – Library managers may want to consider systematic methods of collecting narrative data to support quantitative data. They could also reflect on how to communicate value and impact data and information proactively, using alternative communication strategies and tools such as social media. Originality/value: – There have been no previous studies of library managers' views of measuring the value and impact of libraries in New Zealand. The focus on the purpose and outcomes of measurement in the New Zealand context is also original.