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HARVARD Citation
Verleye, K. et al. (2016). Engaged customers as job resources or demands for frontline employees?. Journal of service theory and practice. 26 (3), pp. 363-383. [Online].
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Verleye, K. et al. (2016). Engaged customers as job resources or demands for frontline employees?. Journal of service theory and practice. 26 (3), pp. 363-383. [Online].