A proposed method for assessing knowledge loss risk with departing personnel. Issue 2 (6th May 2014)

• Record Type: Journal Article
• Authors: Eugene Jennex, Murray
• Is Part Of: VINE. Volume 44:Issue 2(2014)
• Page Start: 185
• Page End: 209
• Publication Date: 2014-05-06
• Subjects: Knowledge -- Risk -- Knowledge management -- Risk assessment; Libraries -- Automation -- Periodicals; Information storage and retrieval systems -- Periodicals; 020
• DOI: 10.1108/VINE-07-2012-0028
• Languages: English
• ISSNs: 0305-5728

Abstract

Abstract : Purpose: – The purpose of the paper is to propose a methodology for organizations to use to assess the risk of knowledge loss should a specific employee leave. The article also proposes actions that can be taken by the organization to capture this knowledge before it is lost. Design/methodology/approach: – Applied research based on the systems analysis approach. Findings: – The paper finds that it is possible to create a system for identifying which knowledge is most likely to be lost and to guide an organization towards the appropriate actions for capturing that knowledge before it is lost. Research limitations/implications: – The process has only been piloted on a single organization and with a limited number of subjects. However, the results are promising, and future research is focused on exploring generalizability. Practical implications: – The paper provides a process that will assist managers in making better decisions when allocating resources for capturing knowledge from departing individuals. Social implications: – The process introduces a new social dynamic in the assessment of individuals which may have an impact on organizational dynamics. Originality/value: – This is a very innovative and original application of traditional risk assessment principles.