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HARVARD Citation
Wu, L. et al. (2016). A double whammy effect of ethnicity and gender on consumer responses to management level service failures. Journal of service management. 27 (3), pp. 339-359. [Online].
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Wu, L. et al. (2016). A double whammy effect of ethnicity and gender on consumer responses to management level service failures. Journal of service management. 27 (3), pp. 339-359. [Online].