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Saeida Ardakani, S. et al. (2015). A fuzzy approach to service quality diagnosis. Marketing intelligence & planning. 33 (1), pp. 103-119. [Online].
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Saeida Ardakani, S. et al. (2015). A fuzzy approach to service quality diagnosis. Marketing intelligence & planning. 33 (1), pp. 103-119. [Online].