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HARVARD Citation
F. Breidbach, C. et al. (2014). Beyond virtuality: from engagement platforms to engagement ecosystems. Managing service quality. 24 (6), pp. 592-611. [Online].
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F. Breidbach, C. et al. (2014). Beyond virtuality: from engagement platforms to engagement ecosystems. Managing service quality. 24 (6), pp. 592-611. [Online].