Key performance indicators for Australian mental health court liaison services. (December 2017)

• Record Type: Journal Article
• Authors: Davidson, Fiona; Heffernan, Ed; Greenberg, David; Butler, Tony; Burgess, Philip
• Is Part Of: Australasian psychiatry. Volume 25:Number 6(2017:Dec.)
• Page Start: 609
• Page End: 613
• Publication Date: 2017-12
• Subjects: performance indicator -- court liaison -- diversion -- benchmarking; Psychiatry -- Australasia -- Periodicals; Psychiatry -- Periodicals; 616.89005
• DOI: 10.1177/1039856217711052
• Languages: English
• ISSNs: 1039-8562

Abstract

Objectives: The aim of this paper is to describe the development and technical specifications of a framework and national key performance indicators (KPIs) for Australian mental health Court Liaison Services (CLSs) by the National Mental Health Court Liaison Performance Working Group (Working Group). Methods: Representatives from each Australian State and Territory were invited to form a Working Group. Through a series of national workshops and meetings, a framework and set of performance indicators were developed using a review of literature and expert opinion. Results: A total of six KPIs for CLSs have been identified and a set of technical specifications have been formed. Conclusions: This paper describes the process and outcomes of a national collaboration to develop a framework and KPIs. The measures have been developed to support future benchmarking activities and to assist services to identify best practice in this area of mental health service delivery.