Social media and sentiment in bioenergy consultation. Issue 1 (4th April 2016)

• Record Type: Journal Article
• Authors: Uren, Victoria; Wright, Daniel; Scott, James; He, Yulan; Saif, Hassan
• Is Part Of: International journal of energy sector management. Volume 10:Issue 1(2016)
• Page Start: 87
• Page End: 98
• Publication Date: 2016-04-04
• Subjects: Social media -- Sentiment analysis -- Bioenergy consultation -- Stakeholder meetings; Energy industries -- Management -- Periodicals; 333.79068
• DOI: 10.1108/IJESM-11-2014-0007
• Languages: English
• ISSNs: 1750-6220

Abstract

Abstract : Purpose: – This paper aims to address the following challenge: the push to widen participation in public consultation suggests social media as an additional mechanism through which to engage the public. Bioenergy companies need to build their capacity to communicate in these new media and to monitor the attitudes of the public and opposition organizations towards energy development projects. Design/methodology/approach: – This short paper outlines the planning issues bioenergy developments face and the main methods of communication used in the public consultation process in the UK. The potential role of social media in communication with stakeholders is identified. The capacity of sentiment analysis to mine opinions from social media is summarised and illustrated using a sample of tweets containing the term "bioenergy". Findings: – Social media have the potential to improve information flows between stakeholders and developers. Sentiment analysis is a viable methodology, which bioenergy companies should be using to measure public opinion in the consultation process. Preliminary analysis shows promising results. Research limitations/implications: – Analysis is preliminary and based on a small dataset. It is intended only to illustrate the potential of sentiment analysis and not to draw general conclusions about the bioenergy sector. Social implications: – Social media have the potential to open access to the consultation process and help bioenergy companies to make use of waste for energy developments. Originality/value: – Opinion mining, though established in marketing and political analysis, is not yet systematically applied as a planning consultation tool. This is a missed opportunity.