Analysing e-government service quality in Greece. (5th October 2011)

• Record Type: Journal Article
• Authors: Papadomichelaki, Xenia; Mentzas, Gregoris
• Is Part Of: Electronic government. Volume 8:Number 4(2011)
• Page Start: 290
• Page End: 308
• Publication Date: 2011-10-05
• Subjects: e-government -- public service -- service quality -- quality model -- measurement -- instruments -- website quality -- electronic government -- Greece -- efficiency -- trust -- reliability -- citizen support; Internet in public administration -- Periodicals; 352.380285467805
• Languages: English
• ISSNs: 1740-7494

Abstract

Motivated by the growing interest in e-government, our research aims to discover the quality priorities of e-government users and analyses the attitude of Greek citizens towards e-government sites in Greece. We propose a research model which posits four dimensions influential to e-government site quality – efficiency, trust, reliability, citizen support. Data was collected and analysed to gather information concerning the way Greek users interact with e-government. We found that all four dimensions significantly influence citizens' evaluation and intention to reuse. E-government users perceived different importance of quality factors in using different types of e-government sites.