A citizen-centric, semantically enhanced governmental portal. (5th October 2011)

• Record Type: Journal Article
• Authors: Loutas, Nikolaos; Peristeras, Vassilios; Tarabanis, Konstantinos
• Is Part Of: Electronic government. Volume 8:Number 4(2011)
• Page Start: 363
• Page End: 384
• Publication Date: 2011-10-05
• Subjects: Web 20 -- e-government -- governmental portals -- public services -- public service description -- public service models -- citizen-centric -- semantic annotation -- linked data -- electronic government -- public service information -- tag clouds; Internet in public administration -- Periodicals; 352.380285467805
• Languages: English
• ISSNs: 1740-7494

Abstract

Governments and citizens alike can benefit from the development of Web 2.0 government applications. This work presents a citizen-centric public-service information portal, i.e., MyPortal.gov. The public service descriptions offered by MyPortal.gov are based on a mature public service model and are annotated using lightweight semantics. Public service descriptions are also enriched explicitly and implicitly by the users. MyPortal.gov allows the visual browsing of public service descriptions, e.g., using tag clouds. Public service recommendation mechanisms have also been implemented. The evaluation results of the portal revealed that users welcome the use of applications that engage them in public service provision.