Barriers and impediments to transformational government: insights from literature and practice. (22nd April 2011)

• Record Type: Journal Article
• Authors: Van Veenstra, Anne Fleur; Klievink, Bram; Janssen, Marijn
• Is Part Of: Electronic government. Volume 8:Number 2/3(2011)
• Page Start: 226
• Page End: 241
• Publication Date: 2011-04-22
• Subjects: t-government -- transformation -- barriers -- process reengineering -- transformational government -- structural change -- public sector -- limited insights -- governance -- organisational levels -- managerial levels -- technical levels -- interrelated impediments -- executive agencies -- municipalities -- local government -- city councils -- Netherlands -- Holland -- social security -- electronic government -- e-government; Internet in public administration -- Periodicals; 352.380285467805
• Languages: English
• ISSNs: 1740-7494

Abstract

Transformational government (t-government) has been introduced as a new stage of e-government aimed at realising structural changes and greater benefits in the public sector. Yet, there are many impediments blocking transformation, and there is limited insight in these barriers. In this paper, impediments for t-government are investigated by conducting a literature review and carrying out three case studies. The impediments found in literature were confirmed and extended using the case studies. Impediments simultaneously occur on the governance, organisational and managerial, and technical level and need to be addressed in concert. Research on transformation can benefit from understanding these interrelated impediments.